Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- KSMy agent always responds quickly, and talks to me as “family”...Karen S., Burtonsville, MarylandCustomer since Sep 2026
“My agent always responds quickly, and talks to me as “family”, as opposed to treating me like a stranger. Very important that the agents listen to their customers—this makes them feel good about the company. Customer service is disappearing in so many businesses. It’s nice to know that your company/agents still value the relationship with the customers.”
- DSCF O’Connell has taken care of our family for over 50 years superbly...Donann S., Burtonsville, Maryland
“CF O’Connell has taken care of our family for over 50 years superbly and now that it’s just me, I wouldn’t think of changing. Linda is so helpful and polite and quick to respond. I highly recommend them.”
- CUnfailingly helpful when I need it. Nice people as well.Burtonsville, MarylandCustomer since Sep 2026
- C...have never been disappointed in their service.Burtonsville, MarylandCustomer since Sep 2026
“I’m able to get my agent 100% of the time that I call or I get an immediate return call. I have multiple policies and my agent is familiar with every type of coverage I have and does not hesitate to give advise or answer specific questions. I’ve used CF O’Connell since early 1980 and have never been disappointed in their service nor professionalism. I have referred friends to CF O’Connell in the past.”
- LSIt's a pleasure to be able to talk to a person...Leroy S., Burtonsville, MarylandCustomer since Sep 2026
“Nowadays whenever there’s a question you have to go through some sort of online connection. It’s a pleasure to be able to talk to a person most generally on the first call and get an answer within minutes. I’ve been with CF O’Connell for a long time and will continue to stay with them
” - KMWhenever i have a question, you have the answer.Kevin M., Burtonsville, MarylandCustomer since Sep 2026
- TS5-Stars!Tony S., Burtonsville, Maryland
- DDThis is a long standing family owned business.Dee D., Burtonsville, Maryland
“This is a long standing family owned business. They will treat you right.”
- BPFive-Stars!Bryan P., Burtonsville, Maryland
I love working with C.F. O’Connell!Shannon M., Burtonsville, MD“I love working with C.F. O’Connell! They are quick to respond and can always answer any of my insurance questions with ease!”
- MEMary E., Burtonsville, Maryland
“Always answers your call or return voicemail in a timely fashion. Meets all of my insurance needs. Friendly and finds solutions to my questions.”
- CCCatherine C., Burtonsville, Maryland
“I have been an Erie customer for many years. A newly formed not-for-profit that I have been volunteering with was having trouble getting proposals for liability coverage for its board of directors. When I reached out to my local Erie office on their behalf, Karen Smith responded immediately with a policy quote that offered both the best price and best coverage. They were delighted.”
- SBsylvia b., Burtonsville, Maryland
“Karen Smith responded very quickly and with clarity to our request for directors insurance for our 501c3 corporation. Very appreciative.”
Tom L., Burtonsville, Maryland- Tom C., Burtonsville, Maryland
“Been using CF O’Connell for over 20 years. Sonia and Jen are so helpful with all our car changes and house ins questions. Very satisfied with excellent personal customer service.”
