Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- CCCatherine C., Burtonsville, Maryland
“I have been an Erie customer for many years. A newly formed not-for-profit that I have been volunteering with was having trouble getting proposals for liability coverage for its board of directors. When I reached out to my local Erie office on their behalf, Karen Smith responded immediately with a policy quote that offered both the best price and best coverage. They were delighted.”
- SBsylvia b., Burtonsville, Maryland
“Karen Smith responded very quickly and with clarity to our request for directors insurance for our 501c3 corporation. Very appreciative.”
Tom L., Burtonsville, Maryland- Tom C., Burtonsville, Maryland
“Been using CF O’Connell for over 20 years. Sonia and Jen are so helpful with all our car changes and house ins questions. Very satisfied with excellent personal customer service.”
- BHBrigitte H., Burtonsville, Maryland
“Quick turnaround time”
- david h., Burtonsville, Maryland
“I’ve done business with C.F. O’Connell & Sons for decades. I can’t even remember how I met them originally, but throughout the years they have always been there when I needed them thankfully, never for anything extremely serious. I’ve had several different agents handling my accounts & they’ve all been great, just as Karen Smith, who handles my account now is. She’s more than polite, knowledgeable, & quick to respond in any situation. I appreciate the fine work that she does for them…for me!
Thank you Karen!” - MPMonarch P., Burtonsville, Maryland
“Always great service, we are a Business and use Erie for all our insurance needs.”
- Jim T., Burtonsville, Maryland
“Matt H. at Erie was exceptionally helpful to me. I had to make some abrupt changes, and he got the job done and was VERY responsive in our interactions. Highly recommend.”
- Qandeel K., Burtonsville, Maryland
“We have been a customer of C.F O’Connell for over 10 years and they have always been super helpful, the response is super quick with whatever you need. Jennifer is a gem of a person, always there to help and takes care of all our insurance needs. Would definitely recommend everyone to get insurance from them. 10/10”
- SHSuzanne H., Burtonsville, Maryland
“I cannot recommend CF O’Connell & Sons highly enough. I refer them to everyone I know who is looking for personal or business insurance because they provide a level of service that is increasingly hard to find.
What truly sets them apart is their engagement with their clients. They don’t just sell a policy and disappear. They conduct annual reviews, check in regularly, and make sure your coverage continues to fit your needs as life and business circumstances change. Whenever I talk insurance with friends, many of them don’t even know their agent’s name because they’ve never heard from them after signing up. That’s never the case with CF O’Connell & Sons.
Their team is responsive, knowledgeable, and genuinely invested in their clients’ success. Questions and requests are handled quickly, and they consistently find excellent coverage at competitive rates. If you’re looking for an insurance agency that treats you like a valued client rather than a policy number, I highly recommend CF O’Connell & Sons.”
- JHJack H., Burtonsville, Maryland
“Great people to work with, giving good advice and able to help you through the claims process. I would highly recommend”
- Marla M., Burtonsville, Maryland
- LMLinda M., Burtonsville, Maryland
“I worked with Judy Smith from Erie. She was unbelievable! Extremely knowledgeable, patient, and answered every question. She helped me review my current policy and found me better policy much more affordable with the same coverage. I have been with Erie since 1977 and absolutely love the personal attention and the care they give to any issue I have. I highly recommend Erie. Thank you for being an outstanding insurance company for both home and vehicle.”
- TMTheodora M., Burtonsville, Maryland
- ODOscar D., Burtonsville, Maryland
“CF O’Connell , especially Judy, has always been responsive and prompt in answering my calls and questions, as well as handling claims. We have auto and homeowners policies and we’ve never had a problem in filing claims, when necessary. Judy, as well as others in the office, have always been extremely efficient and pleasant to work with.”
