Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- KSMy agent always responds quickly, and talks to me as “family”...Karen S., Burtonsville, MarylandCustomer since Jun 2025
“My agent always responds quickly, and talks to me as “family”, as opposed to treating me like a stranger. Very important that the agents listen to their customers—this makes them feel good about the company. Customer service is disappearing in so many businesses. It’s nice to know that your company/agents still value the relationship with the customers.”
- DSCF O’Connell has taken care of our family for over 50 years superbly...Donann S., Burtonsville, Maryland
“CF O’Connell has taken care of our family for over 50 years superbly and now that it’s just me, I wouldn’t think of changing. Linda is so helpful and polite and quick to respond. I highly recommend them.”
- CUnfailingly helpful when I need it. Nice people as well.Burtonsville, MarylandCustomer since Jun 2025
- C...have never been disappointed in their service.Burtonsville, MarylandCustomer since Jun 2025
“I’m able to get my agent 100% of the time that I call or I get an immediate return call. I have multiple policies and my agent is familiar with every type of coverage I have and does not hesitate to give advise or answer specific questions. I’ve used CF O’Connell since early 1980 and have never been disappointed in their service nor professionalism. I have referred friends to CF O’Connell in the past.”
- LSIt's a pleasure to be able to talk to a person...Leroy S., Burtonsville, MarylandCustomer since Jun 2025
“Nowadays whenever there’s a question you have to go through some sort of online connection. It’s a pleasure to be able to talk to a person most generally on the first call and get an answer within minutes. I’ve been with CF O’Connell for a long time and will continue to stay with them
” - KMWhenever i have a question, you have the answer.Kevin M., Burtonsville, MarylandCustomer since Jun 2025
- TS5-Stars!Tony S., Burtonsville, Maryland
- DDThis is a long standing family owned business.Dee D., Burtonsville, Maryland
“This is a long standing family owned business. They will treat you right.”
- BPFive-Stars!Bryan P., Burtonsville, Maryland
I love working with C.F. O’Connell!Shannon M., Burtonsville, MD“I love working with C.F. O’Connell! They are quick to respond and can always answer any of my insurance questions with ease!”
- GHGloria H., Burtonsville, Maryland
“I have worked with CF O’Connell and Erie Insurance for the past fourteen years. Throughout this time, they have been supportive and provided excellent service. Recently, my circumstances have changed and Judy (my contact) has been highly responsive. Just today, I had an urgent need for a new policy for my daughter and she scrambled to complete it before our MVA appointment this afternoon. Thank you Judy!
I highly recommend CF O’Connell for your home and car insurance needs.”
Jim K., Burtonsville, Maryland“A terrific, painless experience getting new auto insurance with my new insurance agent, Judy!”
- JSJim S., Burtonsville, Maryland
- MGMaura G., Burtonsville, Maryland
“I recently purchased a new car. I was able to reach my C.F. O’Connell agent immediately to make sure I was insured before I left the dealer, and she was also very helpful and efficient as I went through the process of cancelling insurance for my previous vehicle. C.F. O’Connell definitely made the whole experience a lot less stressful than it might have been. (Thanks, Sonia!)”
- EMEric M., Burtonsville, Maryland
“We have had quick responses to our questions and we have had helpful suggestions that have saved us money. I recommend Erie Insurance !”
